Policies

Registration and shopping at SmartzPlace.com constitutes agreement to our policies and conditions of use so please read through them carefully.

Privacy Policy:

Your privacy is of paramount importance to us and we shall always respect that and endeavor at all times to protect your private information. Please find below some answers to questions regarding Privacy and information we collect.

What Personal Information About Customers Does SmartzPlace.com Collect?

The information we learn from customers helps us personalize and continually improve your shopping experience at Amazon.com. Here are the types of information we collect.

• Information You Provide Us: We receive and store any information you voluntarily enter on our Web site by means of Secure Sockets Layer (SSL) software, which encrypts information you input and thereby maintains its security in transmission. Information we request will consist of your name, address/addresses, phone number, email address, and credit-card information. You can choose not to provide certain information, but this might prohibit you from enjoying all features that our site has to offer. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our site, and communicating with you.
• Automatic Information: We receive and store certain types of information whenever you interact with us. An example would be our use of "cookies," and they must be enabled to allow you to shop with Smartz. With this technology we obtain certain types of information when your Web browser accesses SmartzPlace.com that allows us to improve your shopping experience, allows you to retrieve and view your Wish List as well as maintain the status of your shopping cart while browsing the web site, even during different user sessions. IP (Internet Protocol) addresses are also collected to assist with credit card verification and ensure you safely log in to your Smartz Account.

Is Any Of The Information I Supplied Shared outside of SmartzPlace.com?

We promise to you that the personal information you provide us will NEVER be sold, rented or distributed to anyone.

Is The Information I Send You Secure?

We are always working to protect your privacy and any information we have about you by ensuring we comply with all current Credit Card Merchant requirements. All information sent to us by you is transmitted using Secure Sockets Layer (SSL) software technology which encrypts the transmitted information. Your account will only ever show you the last 4 digits of your credit card as an added layer to security. It is important for you the customer to always log out when finished shopping at SmartzPlace.com to prevent any unauthorized access to your account and personal information.

Can I Control The Use Of My Personal Information?

Upon registration and subsequent verification you are assigned an account with Smartz Place LLC. You will then be allowed full access to this information at anytime to modify or edit it as you desire. To have account information permanently deleted please e-mail Customer Service at cs@SmartzPlace.com

Changes to Smartz Place LLC Privacy Policy

In the event a significant change should be made to this privacy policy we will post a notice at SmartzPlace.com to advise you.

Secure Shopping Guarantee and Policy:

We want you at all times to buy with complete confidence at SmartzPlace.com and why we are a SecurityMetrics verified site which guarantees you that we pass all necessary compliance tests as required by the Payment Card Industry Data Security Standards and you can click on their logo found at the bottom of all pages on our web site for more information on this service. SSL certificate supplied by Starfield Technologies is also a sign we are taking all necessary safeguards in securing your personal data when it is transmitted to us and the authenticity of this certificate can also be found by clicking on their emblem (at the bottom of this page).

Please also note that we will not debit your credit card for any order until it is processed for shipping.

Returns and Replacements Policy:

We wish for you to be completely satisfied with any purchase you make at the Smartz website. If you need to return anything to us please visit our Returns and Replacements information section for full details on making a return.

• Your Return Shipment must be shipped within 30 days of the date your order shipped (the "Ship Date" on your invoice).
• You must fill out the Return Form in its entirety and include it with your Return.
• Items must be unopened and have factory seal intact to receive a refund.
• Opened items cannot be returned unless DEFECTIVE.
• Defective Items will be replaced with the same Item only. NO Refunds.
• ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
• We do NOT pay for postage on returns unless mis-shipped or defective.
• Shipping Charges are not Refundable.
• International Customers must pay all return shipping costs.
• International Customers are responsible for all Duty, Taxes and Shipping Charges if shipment is refused.
• Novelty Items and LP’s cannot be Returned for any reason, unless Defective.

Sales Tax Policy:

Any order shipped within the state of New Jersey will be subject to the local state government sales tax rate at the time of shipping, currently 7%.

Stock Status Policy:

We maintain an extensive range of inventory at 4 separate locations and have shipping capabilities at two of them. Typically anything noted as “In Stock” will ship same day when an order is placed by 7 a.m. EST even if means procuring stock from one of our other warehouses for shipping. Otherwise you can order up till 2 p.m. EST and have shipped the same day when all items available at a single warehouse.

Any items notated as “On Order” means we are currently out of stock within our warehouse for that item. Generally we will already have an order into a supplier/vendor for the title to have it returned to stock but sometimes supplier may also be out and this then is difficult to know when stock will be available.

A “Pre Order” means the title is due to be in stock by the date listed in the product information page and we will then ship it out to you. Pre Order titles (as with all orders) will not be debited for until your order is processed for shipping. On occasion the release date for certain titles will change and sometimes without notice and in the event of such an occurrence we will update the information promptly at the items product information page.

Errors and Omissions Policy:

At all times we will do everything possible to keep all of the information displayed at SmartzPlace.com accurate but reserve the right to cancel or refuse any order that was placed where it was found the item had incorrectly displayed pricing information either by data inputting error or incorrect information received from a supplier or vendor.